All Domestic orders within Australia are shipped via Australia Post.
Please be mindful Christmas Cut Off dates
We aim to dispatch all Standard and Express orders with 24 hours of being placed.
Once dispatched, an email confirmation will be sent with your tracking for your delivery
STANDARD Shipping is $10 AUD for all orders
Delivers between 3-7 Business days, delays may occur at this time
EXPRESS Shipping is Free for all order over $300AUD
Delivers between 1-3 Business days
* Orders under $300 that require express shipping can be selected at checkout
All Terry international items are shipped via DHL.
STANDARD INTERNATIONAL shipping is $40AUD for all orders
All International Orders over $500 we receive free shipping
Once your order has been dispatched, an email will be sent to you that will allow you to track each step of your delivery.
At Terry we want you to love your pieces. If for some reason you are not happy with your purchase you may return your order for a refund or credit voucher within 5 business days of receiving, for any reason.
Returned items must be unworn, unused and unwashed in packaging with all original tags attached.
To submit a return please email email@example.com with your order number, the item/s you wish to return and the reason for your return. Please use your order Number as your RA#
Please post the garment/s back with RA# to:
3D, 11 Banksia Drive
Byron Bay NSW 2481
Byron Bay NSW 2481
We do not offer returns on sale items unless deemed faulty. During sale periods we are happy to exchange sizes where available.
All items are quality controlled and checked for any faults before they are dispatched to customers. returns that are damaged, show signs of wear or do not have their original tags attached will not be accepted and will be sent back to the customer.
All sale purchases are allowed to be returned for a site credit or exchange where stock permits. All stock must be returned and RECEIVED within 7 days of your order being DELIVERED
All garments must be unworn/unwashed with tags attached and in original packaging. Please use a FAST, RELIABLE AND TRACKABLE shipping method as any loss, damage or delays caused in transit are not the responsibility of TERRY and may cause you returns being rejected.
If for some reason your Terry doesn’t fit just right please email firstname.lastname@example.org with your original order number, garment/s and size request and we will do our best to exchange your size where stock is available.
If you decide to return your exchange garment/s for a refund you will be refunded the total amount minus shipping fee ($10). Please also note that if you are returning your exchange garment/s for a refund you have 7 business days to return once you have received the exchanged size. We suggest sending your returns via express post to ensure they arrive in time.
Please note return postage for returns or exchanges are the buyers responsibility. We recommend you use a service that offers tracking to avoid any problems. Terry is not responsible for loss or damage of items in transit.
All Terry pieces may be slightly different due to the nature of the fabric and the custom dye process. Please note these are not deemed faults and we want you to love each piece for its individuality.
If however you receive an item with a manufacturer defect please email email@example.com and provide us with a brief description and upload a photo or two showing the defect/fault.
Goods are classified as faulty if they are received damaged, or where a manufacturing fault occurs within 1 month of purchase. please note that items that are damaged as a result of wear and tear or incorrect garment care are not considered to be faulty.