SHIPPING & RETURNS

SHIPPING

NATIONAL

All Terry items are shipped via Australia post. Please be mindful of AusPost delays due to COVID19 at the moment

All standard and express orders placed prior to 1:30pm AEST on a business day will be dispatched same day.

Once your order has been dispatched, an email will be sent to you that will allow you to track each step of your delivery.

STANDARD shipping is $10AUD for all orders

Delivery between 3-7 business days, delays may occur at this time

EXPRESS shipping is free for orders over $350AUD

Delivery between 1-2 business days

IF YOU DO NOT QUALIFY FOR FREE EXPRESS SHIPPING BUT REQUIRE YOUR TERRY ASAP YOU CAN SELECT EXPRESS SHIPPING AT CHECKOUT

INTERNATIONAL

All Terry international items are shipped via DHL.

Once your order has been dispatched, an email will be sent to you that will allow you to track each step of your delivery.

STANDARD INTERNATIONAL shipping is $50AUD for all orders

All International Orders over $500 we receive free shipping

RETURNS

At Terry we want you to love your pieces. If for some reason you are not happy with your purchase you may return your order for a refund or credit voucher within 5 business days of receiving, for any reason. 

Returned items must be unworn, unused and unwashed in packaging with all original tags attached.

To submit a return please email hello@terry-t.com with your order number, the item/s you wish to return and the reason for your return. Please use your order Number as your RA# 

Please post the garment/s back with RA# to:

TERRY TOWELLING

3D, 11 Banksia Drive
Byron Bay NSW 2481

We do not offer returns on sale items unless deemed faulty. During sale periods we are happy to exchange sizes where available.

All items are quality controlled and checked for any faults before they are dispatched to customers. returns that are damaged, show signs of wear or do not have their original tags attached will not be accepted and will be sent back to the customer.

SALE RETURNS

All sale purchases are allowed to be returned for a site credit or exchange where stock permits. All stock must be returned and RECEIVED within 5 business days of your order being DELIVERED 

All garments must be unworn/unwashed with tags attached and in original packaging. Please use a FAST, RELIABLE AND TRACKABLE shipping method as any loss, damage or delays caused in transit are not the responsibility of TERRY and may cause you returns being rejected.

EXHANGES

If for some reason your Terry doesn’t fit just right please email hello@terry-t.com with your original order number, garment/s and size request and we will do our best to exchange your size where stock is available.

If you decide to return your exchange garment/s for a refund you will be refunded the total amount minus shipping fee ($10). Please also note that if you are returning your exchange garment/s for a refund you have 7 business days to return once you have received the exchanged size. We suggest sending your returns via express post to ensure they arrive in time. 

Please note return postage for returns or exchanges are the buyers responsibility. We recommend you use a service that offers tracking to avoid any problems. Terry is not responsible for loss or damage of items in transit.

 

FAULTY ITEMS

All Terry pieces may be slightly different due to the nature of the fabric and the custom dye process. Please note these are not deemed faults and we want you to love each piece for its individuality.

If however you receive an item with a manufacturer defect please email hello@terry-t.com and provide us with a brief description and upload a photo or two showing the defect/fault.

Goods are classified as faulty if they are received damaged, or where a manufacturing fault occurs within 1 month of purchase. please note that items that are damaged as a result of wear and tear or incorrect garment care are not considered to be faulty.